About New Balance
New Balance is a global footwear and apparel brand that specializes in designing and manufacturing athletic and lifestyle products. The company was founded in 1906 in Boston, Massachusetts, and has since expanded to become one of the world’s largest privately held athletic shoe companies.
New Balance offers a wide range of products for various activities, including running, walking, training, basketball, soccer, and tennis, as well as casual and lifestyle wear. The company prides itself on its commitment to producing high-quality, durable products that are designed to help customers achieve their fitness and lifestyle goals.
In recent years, New Balance has expanded its product offerings to include lifestyle and fashion-oriented footwear and apparel, collaborating with designers and influencers to create unique and trendy designs. Additionally, the company has been recognized for its commitment to sustainable and ethical manufacturing practices, including the use of eco-friendly materials and responsible sourcing.
New Balance also supports various sports teams and athletes, including several Major League Baseball and soccer teams, as well as individual athletes such as Olympic gold medalist Sydney McLaughlin and basketball star Kawhi Leonard.
Pros & Cons
Pros of New Balance:
- New Balance is known for producing high-quality products that are durable and long-lasting.
- The brand’s products are designed with comfort in mind, making them ideal for athletic activities or casual wear.
- New Balance offers a wide variety of shoes and apparel for different activities and lifestyles, ensuring that there is something for everyone.
- The company is committed to using eco-friendly materials and responsible sourcing, making it a good choice for those who are environmentally conscious.
- New Balance allows customers to design their own shoes with custom colors and designs, providing a unique and personalized experience.
Cons of New Balance:
- New Balance products can be more expensive than other brands, especially for their premium models.
- Some models of New Balance shoes may not be available in all sizes or colors, making it difficult to find the perfect pair.
- While the brand has expanded its product offerings to include more lifestyle and fashion-oriented items, some may still see the brand as more focused on performance rather than style.
- Some customers have reported that New Balance shoes may fit differently than other brands, so trying them on before purchasing is recommended.
- New Balance may not have the same level of brand recognition or status as other major athletic shoe brands, which may be a consideration for some consumers.
New Balance Products
New Balance offers a wide range of products for various activities, including running, walking, training, basketball, soccer, and tennis, as well as casual and lifestyle wear. Here are some examples of their most popular products:
New Balance is known for their running shoes, with popular models including the Fresh Foam 1080, 880, and 860.
New Balance offers several walking shoes, including the 847v4, 928v3, and 1865.
The brand’s training shoes are designed for cross-training and weightlifting, with popular models including the Minimus Prevail and Fresh Foam Roav.
New Balance offers a range of basketball shoes, including the Kawhi Leonard signature shoe, the OMN1S, as well as the brand’s performance-oriented FuelCell series.
New Balance offers soccer cleats for both firm and soft ground, with popular models including the Furon and Tekela.
New Balance offers a variety of lifestyle and casual shoes, including the 990, 327, and 574 models, which have become popular in the fashion world.
New Balance offers a range of athletic and lifestyle apparel, including t-shirts, shorts, pants, and jackets, as well as accessories such as hats and socks.
The brand also offers accessories such as backpacks, duffel bags, and water bottles, as well as insoles and shoe care products.
Promotions & Discounts
New Balance often offers promotions and discounts on their products. Here are some ways you can find deals on their website:
Newsletter: Sign up for the New Balance email newsletter to receive exclusive promotions and discounts.
Sales Section: Check the “Sale” section on the New Balance website to find discounted shoes and apparel.
Student Discount: New Balance offers a 10% discount for students who verify their status through UNiDAYS.
Military Discount: New Balance offers a 10% discount for active military, veterans, and their families.
Social Media: Follow New Balance on social media platforms like Facebook, Twitter, and Instagram to stay up-to-date on the latest promotions and discounts.
Free Shipping: New Balance offers free standard shipping on orders over a certain amount, which can vary depending on the promotion.
Seasonal Promotions: Look for special promotions around holidays and other events, such as back-to-school or Black Friday.
New Balance offers various shipping options for customers in the United States. Here is an overview of their shipping policy:
Standard Shipping: This option is free for orders over a certain amount (which can vary depending on the promotion), and typically takes 2-7 business days for delivery.
Two-Day Shipping: For an additional fee, customers can choose to have their order delivered within 2 business days.
Next-Day Shipping: For an additional fee, customers can choose to have their order delivered the next business day.
Military Shipping: New Balance offers free standard shipping to military addresses through USPS.
International Shipping: New Balance offers shipping to select countries outside the United States. Shipping times and fees can vary depending on the destination.
Orders are typically processed within 1-2 business days of being placed. Customers can track their order on the New Balance website after it has shipped. It’s important to note that shipping times may be impacted by factors outside of New Balance’s control, such as weather or carrier delays.
Return & Refund Policy
New Balance has a straightforward return and refund policy for their products. Here are the key details:
Returns: New Balance accepts returns of products in new, unused condition within 45 days of purchase. Products that have been worn or used may not be eligible for a refund.
Refunds: Once a return has been received and processed, New Balance will issue a refund for the purchase price of the product. Refunds are typically processed within 5-10 business days.
Return Process: Customers can initiate a return through the New Balance website. The customer will need to provide the order number and the reason for the return. The customer will then receive a return label to print and use to ship the product back to New Balance.
Free Returns: New Balance offers free returns for products in new, unused condition. Customers can use the return label provided by New Balance to return the product.
Exchanges: New Balance does not offer exchanges for online orders. Customers who want to exchange a product for a different size or color will need to return the original product and place a new order for the desired product.
It’s important to note that returns and refunds may be impacted by factors such as product availability and shipping delays. Additionally, certain products may have different return policies, such as custom shoes or personalized products, so customers should review the terms and conditions for each product before making a purchase.
There are several ways to contact New Balance:
- Customer Service: New Balance’s customer service team can be reached at 1-800-595-9138. Representatives are available to assist with questions or concerns Monday through Friday from 7:00am to 7:00pm EST, and Saturday from 10:00am to 6:00pm EST.
- Email: Customers can contact New Balance’s customer service team by email through the “Contact Us” form on the New Balance website. The team typically responds to emails within 24-48 hours.
- Live Chat: New Balance offers a live chat feature on their website where customers can chat with a representative to get help with questions or concerns.
- Social Media: Customers can also reach out to New Balance through their social media channels, including Facebook, Twitter, and Instagram.
- Retail Stores: New Balance has retail stores throughout the United States and in other countries. Customers can visit a store in person to get help with product questions or concerns.
New Balance is a well-respected athletic footwear and apparel brand that offers a wide range of products for customers of all ages and activity levels. With a focus on quality, comfort, and style, New Balance has built a loyal following of customers who appreciate the brand’s commitment to innovation and technology.
While the price point of some New Balance products may be higher than other brands, customers generally feel that the quality of the products justifies the cost. Additionally, New Balance offers promotions and discounts to help make their products more accessible to a wider range of customers.
Overall, New Balance is a reputable brand that offers high-quality athletic footwear and apparel with a commitment to innovation, style, and comfort. Whether you’re looking for running shoes, training gear, or casual wear, New Balance is worth considering for your next purchase.
Where is New Balance based?
New Balance is based in Boston, Massachusetts, United States.
What types of products does New Balance offer?
New Balance offers a wide range of athletic footwear, apparel, and accessories for men, women, and children. Their products are designed for various activities such as running, training, and casual wear.
Does New Balance offer free shipping?
New Balance offers free standard shipping on orders over a certain amount (which can vary depending on promotions). Customers can also choose to pay for expedited shipping options such as two-day or next-day shipping.
Does New Balance offer promotions or discounts?
Yes, New Balance offers promotions and discounts throughout the year, such as discounts for students, military personnel, and first responders, as well as seasonal sales and promotions. Customers can sign up for the New Balance email newsletter to receive updates on promotions and discounts.
Does New Balance have a return policy?
Yes, New Balance accepts returns of products in new, unused condition within 45 days of purchase. Customers can initiate a return through the New Balance website and will receive a refund once the return has been processed.
Does New Balance offer international shipping?
Yes, New Balance offers international shipping to select countries. Shipping times and fees can vary depending on the destination.
Does New Balance offer customization options for their products?
Yes, New Balance offers customization options for some of their products, such as shoes. Customers can choose the colors and materials for certain parts of the shoe to create a unique look.
Where can I find a New Balance retail store?
New Balance has retail stores throughout the United States and in other countries. Customers can find the nearest retail store on the New Balance website by using the store locator tool.