Posthaus Review
Posthaus is one of Brazil’s largest online women’s fashion retailers, with a strong focus on plus-size clothing alongside men’s and kids’ lines. This review covers the brand’s history, how the platform works, product categories, pricing, shipping timelines, the return and exchange policy, and what customers actually report about the buying experience.
History of Posthaus
Posthaus was founded in 2007, when a group of entrepreneurs passionate about fashion and e-commerce set out to build a platform that could offer stylish, quality clothing and accessories across Brazil, operating out of Blumenau, in the state of Santa Catarina. The brand is part of Grupo Posthaus, which brings together more than 40 years of history in fashion and logistics, and has grown into a recognized leader in Brazilian e-commerce innovation and one of the country’s largest fashion marketplaces.
From the start, Posthaus positioned itself as a pioneer in offering fashion across a full range of sizes, embracing size diversity well before it became a broader industry trend. With more than 17 years of direct online retail experience, the company has since expanded into a marketplace model, connecting partner fashion brands with consumers nationwide, while maintaining a strong social media presence, including more than 1 million followers on Instagram alone.
How Does Posthaus Work?
Posthaus operates as a hybrid fashion retailer: it sells its own in-house pieces while also functioning as a marketplace, bringing together partner brands on a single platform. Purchases can be made through the official website or app, with options for interest-free installments (typically up to 5x) and free shipping above a minimum order value (commonly advertised starting at R$99 within the app). The company also provides logistics infrastructure for other fashion brands through cross-docking and inventory integration models.
Product Categories
Posthaus’s catalog is genuinely wide-ranging:
- Plus-size fashion: One of the store’s largest sections, with dresses, tops, trousers, and sets in extended sizing
- Women’s fashion: Dresses, tops, trousers, skirts, and jumpsuits for every occasion
- Men’s fashion: T-shirts, shirts, shorts, and trousers
- Kids’ fashion: Clothing from babies through teens
- Lingerie & swimwear: Bras, shapewear, bikinis, and swimsuits, including dedicated plus-size lines
- Maternity & nursing: Loose-fitting, comfortable pieces for that stage of life
Product Quality
Because Posthaus operates both its own production and a marketplace format, quality can vary noticeably depending on the specific partner brand or supplier behind a given item. Customers report positive experiences with certain lines, especially basics and plus-size dresses, while other reviews note variation in fit and finish depending on the batch or supplier. As with any fashion marketplace, checking reviews for the specific product is a better quality signal than assuming uniform quality across the whole catalog.
Pricing & Payment Options
Dresses & Tops
Plus Size
Lingerie & Swimwear
Posthaus sits in the affordable-to-mid-range price tier for the Brazilian fashion market, with frequent clearance sales and first-purchase discount codes. Interest-free installments (up to 5x) are one of the brand’s most heavily promoted features, making higher-value pieces easier to fit into a monthly budget.
Shipping Times
Posthaus ships throughout Brazil, with delivery times varying by region and shipping partner. This is by far the most frequently cited issue in customer complaints: recurring reports of delivery delays, timelines extending well beyond what was stated at checkout, and difficulty getting clear tracking updates during the process. It’s worth building in extra buffer time if an order is meant for a specific date, like an event or trip.
Return & Exchange Policy
Posthaus allows up to 7 calendar days after delivery to request a first exchange (size or color) or a refund-based return, directly through the “My Orders” section of the site. For returns related to a manufacturing defect, that window extends to up to 90 days after delivery, with a technical review by the supplier that can take up to 30 days to produce a report. The first exchange or return comes at no cost to the customer.
Posthaus Reviews: What Do Customers Think?
On Brazil’s Reclame Aqui consumer complaint platform, Posthaus records a considerable volume of complaints, concentrated mainly around three themes: delivery delays beyond the stated timeline, slow refund processing after returns, and difficulty getting fast, conclusive responses from customer support. On the other hand, more recent data from the platform itself shows the company resolves the large majority of complaints received (over 90%), with an average response time of just a few days — suggesting that while the problems are real and fairly common, the company generally does follow through on resolution when a customer stays persistent about tracking the issue.
Is Posthaus Legit?
Yes — Posthaus is a genuine, well-established Brazilian company, part of a group with more than 40 years in fashion and e-commerce, over 17 years of direct online retail operation, and a strong digital presence. It is not a fraudulent storefront. The real thing to watch for isn’t legitimacy, but timelines — both shipping and refund-processing times, which recurring customer reports describe as commonly running longer than what’s initially stated at checkout.
Is Posthaus Worth It?
If you’re after affordable plus-size and women’s fashion with good variety and easy installment payments, Posthaus is a solid option within the Brazilian online fashion market. The most practical advice: don’t order last-minute for a specific date, and if you need to return something, be patient with the return timeline — actively following up through customer support tends to speed up resolution.
Posthaus Pros and Cons
Pros
- ✓ One of Brazil’s biggest and most established plus-size fashion retailers
- ✓ Affordable pricing with frequent clearance sales
- ✓ Interest-free installments up to 5x
- ✓ First exchange or return at no cost
- ✓ Company resolves the large majority of registered complaints
Cons
- ✗ Delivery delays are the most frequent complaint
- ✗ Returns can take up to 20 business days just to reach the company
- ✗ Refunds after returns tend to run slow
- ✗ Quality varies by brand/supplier within the marketplace
- ✗ Customer support criticized for slow response times
Best Alternatives to Posthaus
| Brand | Positioning | Best For |
|---|---|---|
| Posthaus | Affordable plus-size & women’s fashion | Size variety, easy installment payments |
| Dafiti | Multi-brand fashion marketplace | Wide selection of national and international brands |
| Malwee / Malha Sul | National basics-focused fashion | Everyday pieces, competitive pricing |
| Shein | Ultra-fast, ultra-cheap fashion | Even lower prices, international catalog |
FAQs About Posthaus
Final Thoughts
Over nearly two decades, Posthaus has built a solid position as one of Brazil’s leading names in affordable plus-size and women’s fashion, backed by competitive pricing and easy installment options. The thing most worth a customer’s attention is time — both shipping and how long it takes to get money back after a return — which recurring reports describe as commonly running longer than initially stated. Ordering with a comfortable time buffer and actively following up on any exchange or refund request tends to result in a satisfactory experience for most customers.
Good Variety and Pricing — Just Plan for the Timeline
Posthaus delivers genuine variety, affordable pricing, and easy installment payments — just build in extra time for delivery and for any return to be processed.