About Freedom
Freedom Furniture is a furniture and homeware retailer founded in Australia in 1981. The company operates in both Australia and New Zealand, with over 50 stores across both countries. Freedom Furniture offers a wide range of furniture and homeware products, including sofas, beds, dining tables, chairs, rugs, and lighting.
Freedom Furniture’s products are designed to be stylish, functional, and affordable, catering to a range of different tastes and styles. The company is committed to sustainability, using environmentally friendly materials and processes wherever possible. They also offer a range of services, including in-store interior design consultations, custom made furniture, and delivery and assembly services.
Freedom Furniture is owned by the Steinhoff International Group, a global retail conglomerate based in South Africa. Despite facing financial difficulties in recent years due to accounting scandals and debt issues at its parent company, Freedom Furniture continues to operate and serve its customers in Australia and New Zealand.
Pros & Cons
Pros:
- Wide range of furniture and homeware products to choose from, catering to different tastes and styles.
- Affordable pricing, making it accessible to a wide range of customers.
- Commitment to sustainability, using environmentally friendly materials and processes wherever possible.
- Offers a range of services including in-store interior design consultations, custom made furniture, and delivery and assembly services.
- Presence in both Australia and New Zealand with over 50 stores, making it convenient for customers to shop in person.
Cons:
- Owned by the Steinhoff International Group, which has faced financial difficulties in recent years, raising concerns about the stability of the company.
- Some customers have reported issues with quality control and customer service.
- Limited presence outside of Australia and New Zealand, which may not be convenient for customers located in other regions.
- Limited customization options for some products, which may not meet the specific needs of all customers.
- Some products may have shorter lifespans due to the focus on affordability.
Freedom Products
Freedom Furniture offers a wide range of furniture and homeware products, including:
Sofas and lounge furniture: Freedom Furniture offers a variety of sofas, armchairs, and recliners in different styles, materials, and sizes.
Beds and bedroom furniture: The company offers beds, mattresses, bed frames, bedside tables, and other bedroom furniture.
Dining furniture: Freedom Furniture has a range of dining tables, chairs, and sideboards, as well as other dining room accessories.
Outdoor furniture: The company offers a variety of outdoor furniture, including outdoor dining sets, lounges, and outdoor accessories.
Homeware and décor: Freedom Furniture has a range of homeware and décor items, including rugs, cushions, throws, and lamps.
Storage furniture: The company offers a range of storage furniture, including bookcases, cabinets, and shelving units.
Office furniture: Freedom Furniture offers a selection of office furniture, including desks, chairs, and filing cabinets.
Kids’ furniture: The company has a range of kids’ furniture, including beds, tables, chairs, and storage solutions.
Where to Buy Freedom
Freedom Furniture products can be purchased both in-store and online.
In Australia, Freedom Furniture has over 40 stores across the country, and in New Zealand, there are over 10 stores. Customers can visit the stores to see the products in person, test them out, and get advice from the in-store design consultants.
For those who prefer to shop online, Freedom Furniture’s website offers a user-friendly online store with a wide selection of products. Customers can browse the products, compare prices and features, and purchase items online. The website also offers delivery and assembly services for most products.
Additionally, Freedom Furniture has a presence on popular third-party online marketplaces such as Amazon and eBay, where customers can purchase selected items from their range.
Who Should Buy at Freedom
Freedom Furniture caters to a broad range of customers, making it suitable for those looking for affordable yet stylish furniture and homeware products. Here are some groups of people who may benefit from shopping at Freedom Furniture:
First-time homeowners: Freedom Furniture offers a range of affordable furniture options, making it a great choice for those who have recently purchased their first home and are looking to furnish it on a budget.
Renters: For those who rent their homes, Freedom Furniture’s affordable and portable furniture options make it a great choice. Renters can easily move their furniture from one place to another as they relocate without breaking the bank.
Students: Freedom Furniture offers a range of affordable and functional furniture and homeware items perfect for students on a budget. From desks to chairs and storage solutions, students can find everything they need to create a functional and stylish living space.
Families: Freedom Furniture offers a range of durable and affordable furniture options suitable for families, such as sofas, beds, and storage solutions. The company also has a range of kids’ furniture, making it an ideal choice for families looking to furnish their children’s rooms.
Design enthusiasts: Freedom Furniture’s in-store design consultants can provide advice and inspiration to those who are passionate about design and want to create a cohesive and stylish living space.
Freedom Pricing
Freedom Furniture offers a wide range of furniture and homeware products at affordable prices. The company’s products are designed to be functional, stylish, and accessible to a broad range of customers. The pricing of Freedom Furniture products varies depending on the category and type of product.
For instance, a sofa can range from around AUD $400 to over AUD $3,000, while a dining table can range from around AUD $200 to over AUD $2,000. A bed frame can range from around AUD $200 to over AUD $1,500, and a desk can range from around AUD $100 to over AUD $1,000.
In general, Freedom Furniture offers affordable options for those who are looking to furnish their homes without breaking the bank. The company often runs sales and promotions, providing customers with the opportunity to save even more on their purchases. Additionally, Freedom Furniture offers financing options to help customers manage the cost of larger purchases.
Sales & Offers
Freedom Furniture offers regular sales and promotions throughout the year, providing customers with opportunities to save on their purchases. Some of the sales and offers available at Freedom Furniture include:
End-of-season sales: Freedom Furniture often runs end-of-season sales, offering discounts on products that are being discontinued or replaced with new inventory.
Clearance sales: The company offers clearance sales on selected items throughout the year, providing customers with the opportunity to purchase products at discounted prices.
Holiday sales: Freedom Furniture offers holiday sales during major holidays such as Christmas, Easter, and New Year, offering discounts on selected items.
Online-only sales: The company offers exclusive sales and discounts on its website, allowing customers to purchase products at discounted prices.
Member offers: Freedom Furniture has a loyalty program, which offers members exclusive offers and discounts throughout the year.
Customers can stay up to date with Freedom Furniture’s sales and offers by subscribing to their newsletter, following them on social media, or checking their website regularly. It is also worth noting that the company offers financing options to help customers manage the cost of larger purchases.
Shipping & Return Policy
Freedom Furniture offers delivery services for most of its products. The cost of delivery varies depending on the size and weight of the product and the delivery location. Customers can check the delivery cost on the product page or during the checkout process.
The company offers two types of delivery services:
Standard delivery: The standard delivery service includes delivery to the front door of the customer’s home or apartment building. It does not include assembly or removal of packaging.
Premium delivery: The premium delivery service includes delivery to the customer’s room of choice, assembly, and removal of packaging.
Freedom Furniture also offers a Click and Collect service, allowing customers to purchase products online and collect them from a store near them. This service is free of charge.
In terms of returns, Freedom Furniture has a 7-day return policy for change of mind. Customers can return the product to the store or contact customer service to arrange a pickup. The product must be in its original condition and packaging, and the customer must provide proof of purchase.
If the product is faulty or damaged, Freedom Furniture has a warranty policy, which covers manufacturing defects and faulty workmanship. The length of the warranty varies depending on the product category, ranging from 1 year to 10 years. Customers can contact customer service to initiate a warranty claim.
Is Freedom Worth It?
Whether Freedom Furniture is worth it depends on individual needs and preferences. However, here are some factors to consider:
Price: Freedom Furniture offers affordable options for those who are looking to furnish their homes without breaking the bank. The company’s products are designed to be functional, stylish, and accessible to a broad range of customers.
Quality: Freedom Furniture offers a range of durable and well-made furniture and homeware products that are designed to last. The company also offers warranties on its products, providing customers with peace of mind.
Design: Freedom Furniture’s products are designed to be functional and stylish, catering to a broad range of design preferences. The company’s in-store design consultants can provide advice and inspiration to those who are passionate about design and want to create a cohesive and stylish living space.
Convenience: Freedom Furniture offers delivery services and a Click and Collect service, making it easy for customers to purchase and receive their products. The company also has a 7-day return policy for change of mind, providing customers with flexibility.
How to Contact Freedom?
Freedom Furniture can be contacted in several ways:
- Phone: Customers can call Freedom Furniture’s customer service team at 1800 615 305 (Australia) or 0800 373 336 (New Zealand) from Monday to Friday between 9 am and 5 pm AEST.
- Email: Customers can send an email to Freedom Furniture’s customer service team at [email protected] (Australia) or [email protected] (New Zealand).
- Live Chat: Customers can chat with Freedom Furniture’s customer service team on the company’s website from Monday to Friday between 9 am and 5 pm AEST.
- In-store: Customers can visit one of Freedom Furniture’s stores and speak to a sales associate or design consultant.
- Social Media: Customers can send a message to Freedom Furniture’s customer service team on Facebook, Instagram, or Twitter.
- Online Contact Form: Customers can fill out the online contact form on Freedom Furniture’s website, and a customer service representative will respond to their query.
Regardless of the method chosen, Freedom Furniture’s customer service team is committed to providing customers with prompt and helpful assistance.
Final Thoughts
Freedom Furniture is a popular furniture and homeware retailer that offers a wide range of affordable, stylish, and functional products. The company’s products are designed to cater to a broad range of customers with different design preferences and budgets. Freedom Furniture also provides excellent customer service through various channels, including phone, email, live chat, in-store, social media, and online contact form.
While there are some drawbacks, such as limited availability of some products, and occasional quality issues reported by some customers, overall, Freedom Furniture is a great option for those who are looking for affordable and stylish furniture and homeware products. However, customers should carefully consider their needs and preferences and conduct their research before making a purchase to ensure that they are satisfied with their purchase.
FAQ
What is Freedom Furniture?
Freedom Furniture is a popular furniture and homeware retailer that offers a wide range of affordable, stylish, and functional products.
Where can I buy Freedom Furniture?
Freedom Furniture products are available for purchase online through the company’s website or in-store at one of its physical locations in Australia and New Zealand.
Does Freedom Furniture offer delivery?
Yes, Freedom Furniture offers delivery services for most of its products, and the cost of delivery varies depending on the size and weight of the product and the delivery location.
Does Freedom Furniture have a return policy?
Yes, Freedom Furniture has a 7-day return policy for change of mind, and the product must be in its original condition and packaging, and the customer must provide proof of purchase.
Does Freedom Furniture offer warranty on its products?
Yes, Freedom Furniture offers warranties on its products, providing customers with peace of mind. The length of the warranty varies depending on the product category, ranging from 1 year to 10 years.
How can I contact Freedom Furniture?
Customers can contact Freedom Furniture’s customer service team through phone, email, live chat, in-store, social media, or online contact form.
